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Welcome to the Focusrite Answerbase!

Here you can search articles created by our Support Team for the information you are looking for by selecting your product from the list on the left-hand side of the page or by using the search box above. If you come across any terms you are unfamiliar with then you can look them up in our glossary. If you do not find the information you are after then please contact your local Focusrite distributor for your country. If you live in the UK, you can also contact us directly on:

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Most Popular Articles

article Novation Product User Manuals
Misplaced your user guide? Or simply curious as to the detailed functionality of a specific unit? Download the user guide for the product of your choice from the Novation website: Visit website If...

2005-11-22    Views: 11738   
article Windows Error Code 10
Windows error code 10 indicates a hardware error or failed driver installation. This error may appear if a device has insufficient power to operate correctly (e.g. plugged into a bus powered hub...

2005-08-22    Views: 8836   
article Are there any more templates to download?
More templates for the ReMOTE are available for download on our website. If you would also like additional or replacement template labels, these can be ordered direct from novation by...

2005-10-10    Views: 7662   
article A-Station, K-Station, V-Station, X-Station, Xio and KS Series patch compatibility
Single programs from these Novation synths are compatible with each other as shown in the table below:

2005-11-22    Views: 7548   
article How to setup software control in Ableton Live 4, 5 and 6 with the X Station
The template that comes with the X Station for Live 2 can be used with all versions of Live. For controlling Live load up the Live template on the X Station and make sure it is selected as the...

2005-08-22    Views: 6415   
article Using the ReMOTE with Ableton Live
The template that comes with the ReMOTE for Live 2 can be used with all versions of Live. For controlling Live load up the Live template on the ReMOTE and make sure it is selected as the MIDI...

2005-11-22    Views: 6268   
article How to set the X-Station up to work with Reason.
Follow these steps to set the X-Station up to work with Reason (version 3 or later): 1. Connect the X-Station to your computer, turn it on and launch Reason. 2. In Reason go to the 'Control...

2005-08-22    Views: 6088   
article MIDI data from the X-Station is getting recorded with latency in Cubase.
If MIDI notes are being recorded with latency try checking the 'Use system timestamp' box in the MIDI Port Setup page in Cubase 4 Device Setup (it is on the 'DirectMusic' page in Cubase SX2/3 -...

2005-08-22    Views: 5477   
article How do I update the operating system (OS) on my ReMOTE LE?
1.36 is the latest version of the ReMOTE LE operating system (OS). You can see the OS version on your unit on the display when you turn it on. If the version number displayed is less than 1.36...

2007-01-31    Views: 4925   
article The Cubase Automap template has disappeared?
Originally there was a dedicated template for Cubase Automap. The latest ReMOTE SL installer (available from the ReMOTE SL downloads page) replaces this with the 'Automap Universal' template,...

2006-08-09    Views: 4752   
article MIDI control of the X Station synth
The KS synth in the X Station can be remotely controled from the USB input (from a computer) or from its MIDI input. To select the synths MIDI source, put the unit in synth mode using the play...

2005-10-25    Views: 4562   
article Do I need to install drivers to use the ReMOTE SL?
The ReMOTE SL is a class-compliant MIDI device so it does not require its own drivers. It can use the MIDI drivers built in to Mac OSX (10.2.4 or higher) and Windows XP, XP X64, Vista and Vista...

2006-02-03    Views: 4549   
article The ReMOTE SL installer does not recognise Reason installed on my computer.
The following message may appear when running the ReMOTE SL installer: 'Unable to find a usable version of Reason. Automap will not be available. Do you wish to continue?' If you do have...

2006-12-08    Views: 4544   
article How many/which Templates are included with the ReMOTE SL?
There are 32 factory preset Templates for soft synths, the list of which is shown in the ReMOTE SL specifications. These include many of the most popular plug-ins. Additional Templates will be...

2006-02-03    Views: 4543   
article How can I control the Logic plug-ins using Automap Universal?
The Logic plug-ins are not standard AU format plug-ins, therefore they will not work with the plug-in Automap system in Automap Universal. There is no way to control the Logic effect plug-ins...

2007-03-08    Views: 4496   
article Where can I get spare parts for Novation products?
For all spares enquiries you should contact your local Novation distributor. Click here to find your local distributor.

2006-02-15    Views: 4306   

Latest Articles

article How to control Ableton Live with the Nocturn?
Set the MIDI input and output ports for the Automap MIDI Client to ‘Automap MIDI’‚ in the Automap settings menu. If you will also be using the Automap MIDI Client to control hardware MIDI...

2008-05-14    Views: 711   
article No MIDI messages from the Automap MIDI Client.
By default, the MIDI input and output port is set to Off. Make sure Automap MIDI is selected in the MIDI input and output port of the Automap Server. Also check that the appropriate midi channel is...

2008-05-14    Views: 393   
article How to control Reason with the Nocturn?
As Automap Universal is not supported with Reason, you'll have to use the Automap MIDI client and learn each Reason parameters youself. In the Automap Server, make sure Automap MIDI is selected...

2008-05-14    Views: 297   
article Automap do not map out all the parameters of my plug-in on the Nocturn?
There are mapping conventions used by by Novation to create default control maps for different types of plug-in. They are designed to give easy access to the most important parameters of a plug-in...

2008-05-14    Views: 348   
article The crossfader is not automapped by the Automap Server.
By default, the Automap Server will not map the crossfader. However, it can be learn using the Learn function on the Nocturn.

2008-05-14    Views: 254   
article The touch sensitive encoders and crossfader are not responsive.
The Nocturn will carry out an automatic calibration for the touch sensitive encoders and corssfader when it is plugged in, therefore it is best not to touch them when plugging the Nocutrn to a...

2008-05-14    Views: 203   
article No lights on the Nocturn when connected.
The LEDs on the Nocturn will only turn on when the Automap Server is launched. Quitting the Automap Server will cause the LEDs to turn off.

2008-05-13    Views: 254   
article The preset change do not work with my Speed Dial.
The Speed Dial can be pushed in and rotated to select presets on the plug-in with Automap focus.The preset change feature is plug-in dependent. This will only work where a plug-in uses the host’s...

2008-05-13    Views: 281   
article I bought the Nocturn, should I download the latest installer from the website?
The installer disc that came with the Nocturn is out of date, this is because we frequently update our installer, therefore we always advise users to download the latest installer from our website...

2008-05-13    Views: 380   
article What is Automap MIDI in Automap Universal 2? Do I need to use it?
The Automap MIDI client was introduced into Automap Universal 2 to accommodate the Nocturn, as the Nocturn has no other way to send traditional MIDI messages. The Automap MIDI Client is designed...

2008-04-21    Views: 999   
article What is the Remote SL/Zero SL/SL Compact Editor use for?
There are a total of 40 template slots on the SL. Slots 1-33 are manual (non automap) templates, these templates are for controlling hardware/software devices using the traditional method, midi...

2008-04-16    Views: 693   
article With Automap Universal 2, the installer keep asking me to connect the my Remote SL/Remote Zero SL in Windows?
Attached are the sysex file require to manually update the SL. If you are having difficulty with the .zip file, please try the .rar version and vice versa. If you are using the keyboard...

2008-04-15    Views: 1234   
article How to create zones on the Remote SL?
There are 2 ways to create zones with the SL. The first is to create zone globally, this means the zones applies to all the templates. First you'll need to press 'template' twice, then set Zones to...

2008-04-11    Views: 393   
article Can I use the SL Compact to control Fruity Loops?
To set the ReMOTE SL Compact up to work with FL Studio 7, follow these steps: 1. Load the 'Image-Line - FL Studio.syx' template (attached to this article) into the ReMOTE SL by following the...

2008-03-27    Views: 616   
article How to re-initialize the Bass Station Keyboard?
Download the attached .mid file. The ALL.mid will load everything. The BS1-7.mid load the 7 program individually and BSALL will load all 7 programs together. To load these files onto the Bass...

2008-03-20    Views: 483   
article I cannot find the Bass Station or V-station application after the installation.
The Bass Station and V-station do not run as a standalone software. You'll need to run it as VST/AU plug-in with a host, such as Ableton Live, Logic, Cubase etc. (Reason is not a host as it cannot...

2008-02-25    Views: 784   


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