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Welcome to the Novation Answerbase!

Here you can search articles created by our Support Team for the information you are looking for by selecting your product from the list on the left-hand side of the page or by using the search box above. If you come across any terms you are unfamiliar with then you can look them up in our glossary. If you do not find the information you are after then please contact your local Novation distributor for your country. If you live in the UK, you can also contact us directly on:

Tel: +44 1494 462246
Fax: +44 1494 459920

Our offices will be closed for the Holiday period between the 24th December and the 4th of January. We will reopen at 9.30am on Monday 5th of January. During this time there will be no telephone tech support available from Novation HQ and e-mail support will be limited. Should you need to contact our support team during the holiday period, please use the contact form here, we will answer your query as soon as possible.

Most Popular Articles

article Novation Product User Manuals
Misplaced your user guide? Or simply curious as to the detailed functionality of a specific unit? Download the user guide for the product of your choice from the Novation website: Visit website If...

2005-11-22    Views: 14393   
article Windows Error Code 10
Windows error code 10 indicates a hardware error or failed driver installation. This error may appear if a device has insufficient power to operate correctly (e.g. plugged into a bus powered hub...

2005-08-22    Views: 10786   
article A-Station, K-Station, V-Station, X-Station, Xio and KS Series patch compatibility
Single programs from these Novation synths are compatible with each other as shown in the table below:

2005-11-22    Views: 10126   
article Are there any more templates to download?
More templates for the ReMOTE are available for download on our website. If you would also like additional or replacement template labels, these can be ordered direct from novation by ...

2005-10-10    Views: 9636   
article How to setup software control in Ableton Live 4, 5, 6 and 7 with the X Station
The template that comes with the X Station for Live 2 can be used with all versions of Live. For controlling Live load up the Live template on the X Station and make sure it is selected as the...

2005-08-22    Views: 8504   
article Using the ReMOTE with Ableton Live
The template that comes with the ReMOTE for Live 2 can be used with all versions of Live. For controlling Live load up the Live template on the ReMOTE and make sure it is selected as the MIDI...

2005-11-22    Views: 8237   
article How can I control the Logic plug-ins using Automap Universal?
The Logic plug-ins are not standard AU format plug-ins, therefore they will not work with the plug-in Automap system in Automap Universal. There is no way to control the Logic effect plug-ins...

2007-03-08    Views: 7521   
article How to set the X-Station up to work with Reason.
Follow these steps to set the X-Station up to work with Reason (version 3 or later): 1. Connect the X-Station to your computer, turn it on and launch Reason. 2. In Reason go to the 'Control...

2005-08-22    Views: 7111   
article MIDI data from the X-Station is getting recorded with latency in Cubase.
If MIDI notes are being recorded with latency try checking the 'Use system timestamp' box in the MIDI Port Setup page in Cubase 4 Device Setup (it is on the 'DirectMusic' page in Cubase SX2/3 -...

2005-08-22    Views: 6439   
article The ReMOTE SL installer does not recognise Reason installed on my computer.
The following message may appear when running the ReMOTE SL installer: 'Unable to find a usable version of Reason. Automap will not be available. Do you wish to continue?' If you do have...

2006-12-08    Views: 6245   
article How do I update the operating system (OS) on my ReMOTE LE?
1.36 is the latest version of the ReMOTE LE operating system (OS). You can see the OS version on your unit on the display when you turn it on. If the version number displayed is less than 1.36...

2007-01-31    Views: 6240   
article Do I need to install drivers to use the ReMOTE SL?
The ReMOTE SL is a class-compliant MIDI device so it does not require its own drivers. It can use the MIDI drivers built in to Mac OSX (10.2.4 or higher) and Windows XP, XP X64, Vista and Vista...

2006-02-03    Views: 6146   
article The Cubase Automap template has disappeared?
Originally there was a dedicated template for Cubase Automap. The latest ReMOTE SL installer (available from the ReMOTE SL downloads page) replaces this with the 'Automap Universal' template,...

2006-08-09    Views: 6121   
article How many/which Templates are included with the ReMOTE SL?
There are 32 factory preset Templates for soft synths, the list of which is shown in the ReMOTE SL specifications. These include many of the most popular plug-ins. Additional Templates will be...

2006-02-03    Views: 5744   
article Where can I get spare parts for Novation products?
For all spares enquiries you should contact your local Novation distributor. Click here to find your local distributor.

2006-02-15    Views: 5726   
article MIDI control of the X Station synth
The KS synth in the X Station can be remotely controled from the USB input (from a computer) or from its MIDI input. To select the synths MIDI source, put the unit in synth mode using the play...

2005-10-25    Views: 5684   

Latest Articles

article I am a software developer and want to make my software compatible with Automap Universal.
There is an SDK available to software developers who want to integrate support for Automap Universal into their software. The Automap SDK can be downloaded from the Novation developer site; ...

2008-11-03    Views: 419   
article How can I control Pro-Tools mixer functions with the Nocturn?
Digidesign Pro Tools NOTE: This template will work with Pro tools HD and LE only and not with Pro Tools MPowered. This template allows the Nocturn to emulate the JL Cooper CS-10....

2008-10-31    Views: 763   
article Can I use Automap with the nioFXrack?
Make sure you have the installed the latest nio installer from here You'll need to wrap the nioFXrack in Plug-In Manager. Then load the nioFXrack (Automap) version. Then if you look in the...

2008-10-30    Views: 322   
article How do I uninstall Automap Universal from my Mac?
Before uninstalling Automap Universal it is imprtant to UNWRAP ALL PLUG-INS before doing so. To 'unwrap' your plug-ins, open 'Automap Plug-in Manager' and simply drag any 'wrapped' plug-ins (the...

2008-10-20    Views: 588   
article Some of the factory patches of my Xio seem to be corrupted.
The signs of corrupted patches are: no sound, strange sound, unreadable/jumbled patch names. If you upload the factory patches again, it will solve the problem. The factory patches can be...

2008-10-16    Views: 616   
article The Novation logo starts flashing on my Nio.
This is normal. The Novation logo on the Nio will starts flashing when midi messages are received at the midi ports.

2008-10-09    Views: 424   
article After installing Automap Universal, my other midi devices do not work?
Some midi drivers can only be use by one application at a time and do not support multi-client. When the Automap Server loads, it will start to use any midi driver that is selected, if 'All' is...

2008-10-09    Views: 672   
article How to setup Traktor with the Nocturn?
As Traktor is not supported by Automap Universal, the ‘learn’ button on the Nocturn will not learn parameters in Traktor. You’ll need to create a Midi Client and use Traktor’s own learn...

2008-10-02    Views: 1249   
article My Nocturn does not work when connected
The lights on the Nocturn will only turn on when the Automap Server is launched. Please run the latest Nocturn installer first, which can be downloaded here. Then launch the Automap Server. It...

2008-07-30    Views: 1314   
article Controlling Digital Performer using the Automap MIDI client.
If you are a Remote SL, Zero SL or SL Compact user and wish to control Digital performer using the Automap MIDI client rather than using the HUI emulation, OR if you are a Nocturn user, MIDI...

2008-07-25    Views: 1051   
article Controlling Digital Performer using a Nocturn and the Automap MIDI client.
There are two ways to assign MIDI messages to functions in Digital Performer, in the ‘Commands’ window, and using the “Attach MIDI Controller…” option in the mixer menu, between these you...

2008-07-23    Views: 1014   
article My SL is controlling my plug-ins when I only want to control my mixer...
You need to select your midi input to port one on the mixer channels to prevent Pro Tools from recieving midi data from multiple ports. Unless this is defined, the HUI will send messages out of...

2008-07-14    Views: 999   
article How do I send templates to/from my ReMOTE SL Compact from/to my computer?
You can use the ReMOTE SL Template Editor to send templates to/from the ReMOTE SL and also to create your own templates. The Editor can be downloaded from the ReMOTE SL Compact downloads page. ...

2008-07-10    Views: 1166   
article How to control Ableton Live with the Nocturn?
Set the MIDI input and output ports for the Automap MIDI Client to ‘Automap MIDI’‚ in the Automap settings menu. If you will also be using the Automap MIDI Client to control hardware MIDI...

2008-05-14    Views: 3678   
article No MIDI messages from the Automap MIDI Client.
By default, the MIDI input and output port is set to Off. Make sure Automap MIDI is selected in the MIDI input and output port of the Automap Server. Also check that the appropriate midi channel is...

2008-05-14    Views: 1618   
article How to control Reason with the Nocturn?
As Automap Universal is not supported with Reason, you'll have to use the Automap MIDI client and learn each Reason parameters youself. In the Automap Server, make sure Automap MIDI is selected...

2008-05-14    Views: 1620   


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